Terms of service

Terms of service

These Terms are part of the legal documents that govern your access to, and your use of Alus Celle website (the "Services"). By accessing, using, registering for or receiving any of the Services, you are agreeing to be bound by the terms and conditions of these Terms and to the Privacy Policy, which are incorporated herein by reference. You need to read them before you use or access the Services because these terms create a legally binding relationship between you as a user of the Services and SIA Godalus ("we", "our" or "us").

SIA Godalus (doing business as Alus Celle) is a private limited company incorporated in Latvia with company number 40103842368 and its registered office at Rīga, Baznīcas 35-1A str., LV-1010, Latvia. Our beer retail licence number is MT00000011686. 

Age Restriction

You must be 18 or older (if required by the Law of your country of residence) to buy alcohol. By placing an order with us online you are confirming you are 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in Latvia.

If you are buying alcohol for someone else the recipient also has to be 18 or older.

Deliveries must be accepted by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

Orders

If we are unable to fulfil the whole of your order for any reason and have to replace some items - the items will be swapped and you will be notified via contact email address provided on your order about the unfulfillment. We will always replace items of similar value/size/type. If there’s more than 3 items that we can’t fulfil with your order, we reserve the right to hold off on your order and contact you for further instructions how you would like to proceed.

If you have placed an order for any items that were on Pre Order basis, please ensure that you make a note of the targeted dispatch date and that this might be subject to change. If there are any delays on pre-ordered items we will contact you immediately to give an up to date estimate.

If we feel that your order has been placed with the intention to resell the beer at a higher markup your order will be cancelled. This platform is a retail sales outlet for the public to purchase our beers. This is not a wholesale platform. We can not provide invoices for orders placed on this website. All orders will be delivered a digital receipt of purchase.

Placing an order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods provided by Maksekeskus AS:

  • Latvian bank links: Swedbank, SEB, Citadele and Luminor
  • Visa / MasterCard credit card payments

NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.

The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

Standard Returns Policy

If goods are to be returned to Alus Celle, they must be returned in their original packaging, within 14 days of purchase. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Contact us at aluscelle@inbox.lv if you would like to return your goods back to us and we will help you to do this.

Faulty or Damaged Items

If there is a problem with your order or items are faulty, you must inform Alus Celle within 30 days of receipt of the order to obtain a refund. To report a problem please contact us at aluscelle@inbox.lv. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out.

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at aluscelle@inbox.lv and we will either resend the order, or issue a full refund or offer a voucher for the spent amount on your next order, whichever is preferable.

Failed Deliveries

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

This does not affect your statutory rights.

Taxes and Other Charges

As these orders are paid for in Latvia, VAT is payable on all online shop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we can waiver.

These terms and conditions do not affect your statutory rights.